Your IT Help - FAQ's

Have you Registered your Domain name ??
If not, you will need to register your Domain Name, we can do that on your behalf. Certain restrictions apply to registering an AU domain name in Australia, generally the domain name you select will have to be associated to your registered business name or product and the minimum requirement is an Australian ABN number.

To register a .com.au Domain Name varies , it can cost approximately $58 AUD every 2 years.
To register a .com Domain Name, can cost approximately $15 US per year. (approximately $30 AUD)
Anyone can register a .com domain name if it is available.

Do you have an existing web site ??
If you do not have an existing web site, allow approximatelyx $1,600 for your web site design. This will give you up to 8 web pages, 12 Photo's and basic design of Logo and Menu theme. Our business website consists of seven pages, contact form, image menu items if required, accessible no-flash slide show and totally SEO friendly. We focus exclusively on Joomla related services such as Joomla web development and Joomla CMS.

What is a domain name ?
A domain name is a Web address. The domain name is mapped to an IP address (which represents a physical point on the Internet). Thus a domain name locates an organization or other entity on the Internet. When someone types a domain name into a Web browser, the requested Web page will open. For example, the domain name www.bighelp.com.au locates an Internet address for "bighelp.com.au." A domain name consists of a top-level and a second-level domain. The "com" part of the domain name generally reflects the type or purpose of the organization or entity and is called the top-level domain (TLD) name. The part of the domain name located to the left of the dot (" . ") — "yourithelp" in this case — is called the second-level domain (SLD) name. The second-level domain name — being the "readable" part of the address — refers to the organization or entity behind the Internet address. Second-level domain names must be unique on the Internet and registered with an Internet Corporation for Assigned Names and Numbers- (ICANN-)accredited registrar. 

How do I find out if a domain name is available ?
The best way to tell if a name is available is to use one of the many WHOIS engines on the internet. There you can look up the Domain name & see if it is available if not you will see the contact details of that domain's current owner.

What can I do if the requested domain is unavailable ?
If the domain name you requested is already taken you will be presented with any available alternatives (i.e. same second-level domain, but with a different extension). For example, you may be able to select a .info or .ws top-level domain, rather than the requested .com. Thus you would be registering www.yourname.info, instead of www.yourname.com. If none of the suggested alternatives are to your liking, you can start over again and search for a different domain for your future Web site.

Will my name and contact information be Made publicly available ?
Information about who is responsible for domain names is publicly available to allow rapid resolution of technical problems and to permit enforcement of consumer protection, trademark, and other laws. The registrar will make this information available to the public on a "Whois" site. It is, however, possible to register a domain in the name of a third party, as long as the third party agrees to accept responsibility — consult your registrar for further details.

What does it mean to host a domain ?
Hosting (also known as Web site hosting and Web hosting) is the business of housing, serving, and maintaining files for one or more Web sites.

We provide local hosting here in Australia, we can also assist with moving your website to our reliable servers situated in a Data Centre in Sydney with 99.9% uptime guarantee. All our staff and servers are located in Australia we are 100% Australian.

Website Maintenance
Have your website fully maintained, you pay a set annual fee and we do everything, unlimited updates, this is a great way to build a large website over time.

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